Data Privacy Policy
We at Hope Rainbows (“Hope Rainbows”, “we” or “us”), respect your concerns about privacy. This Privacy Notice describes the types of information collected through the Hope Rainbows website at https://www.hoperainbows.co.uk (the “Site”), and how we may use the information.
Information we collect
We may collect and store personal information (such as name and other contact details) that you choose to provide to us when you provide them through the Site or when you contact us. The types of personal information we collect may include:
- Contact information, such as your name , e-mail address, telephone number.
- Other personal information you may submit to us.
- If you contact us, we may keep a record of that communication and any communications and correspondence with you.
- Information about your computer, including where available, your IP address, operating system and browser type, for system administration and security reasons and to collect aggregate information. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies
Our website makes use of so-called cookies in order to recognise repeat use of our website by the same user/internet connection subscriber. Cookies are small text files that your internet browser downloads and stores on your computer. They are used to improve our website and services. In most cases these are so-called “session cookies” that are deleted once you leave our website.
To an extent, however, these cookies also pass along information used to automatically recognise you. Recognition occurs through an IP address saved to the cookies. The information thereby obtained is used to improve our services and to expedite your access to the website.
You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.
- Performance Cookies
These cookies collect information about how visitors use our website, so that we can continually improve our website.
We use cookies provided by Google and Facebook. - Social Media Cookies
These cookies are used when users share information using social media accounts. We use Facebook’s and Vimeo’s pixels. - Advertising Cookies
These cookies collect information about your browsing habits to deliver advertising to you that is relevant to you and your interests. The cookies we use include Google Ad Services, Facebook, Adwords.
We may also use the information collected from our use of cookies to estimate our audience size, analyse trends and general usage patterns of our site, optimise our site, and for other research and marketing purposes. This is statistical information and does not identify any individual.
You are not obliged to accept cookies. If you wish, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to refuse to receive or send all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
By using our site without disabling cookies via your browser settings you are consenting to our use of cookies and similar technologies as described in this notice.
Please note that our advertisers and third party partners may also use cookies. These parties may use so-called “third party” cookies so that they can track your response to their adverts and/or identify you on any other website that you visit which also contains their adverts. Please refer to their Privacy Notice for further details.
More information on cookies and similar technologies is available at the website www.allaboutcookies.org
Newsletter
Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter. When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time. You will find additional details in the email confirming your subscription as well as in each newsletter.
By clicking “Send” on our Newsletter Registration Form, you agree to receive updates about exclusive experiences, events and new destination launches from HopeRainbows. You also consent to the use of pix tags to measure open, click through and read rates and allow us to enhance the content based on your interests.
Contacting Us
On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such an event, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.
Opting Out
If you do not wish to remain on our database and to receive our personalised mailings (electronic or otherwise) or other communications, please note that you may opt out of our database by using the “Unsubscribe” option at the foot of our email communications, or by sending an email to our Data Protection Manager at the following email address: hello@hoperainbows.co.uk
Use of Google Analytics
We may also use third-party solutions to conduct web analytics, such as Google Analytics. Google Analytics is a web analytics service provided by Google, Inc., which uses cookies to help analyze how users use this website. The information generated by the cookie about your use of this Site (such as your IP address, the URL visited, the date and time the page was viewed) will be transmitted and stored by Google on servers in the United States. Google will use this information to monitor your use of this Site, compiling reports on website activity for website operators and providing other services related to website activity and internet usage. Google may transfer this information to third parties where required by law, or where such third parties process information on Google’s behalf. For more information about Google’s privacy policy in respect of Google Analytics, please refer to https://marketingplatform.google.com/about/analytics/terms/us/.
You may opt out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
Neither we nor any third parties on our Site obtain personal information about our visitors’ online activities, over time and across third-party websites. This Site is not designed to respond to “do not track” signals received from browsers.
Use of Google Adwords
For purposes of promotion, our website also employs the Google ad tool “Google-Adwords”. As part of this, our website employs the analysis service “Conversion-Tracking” from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called “conversion cookies” cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site. Google uses the information obtained through “conversion cookies” to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use “Google-Adwords” receive any kind of information that can be used to personally identify users. You can prevent the installation of “conversion cookies” by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain “googleadservices.com“.
You can obtain the relevant data privacy policy from Google at the following link:
https://services.google.com/sitestats/en.html
Amendments
We may update this Privacy Notice from time to time and we will notify you of any material changes using the email address you have provided upon registration or by an announcement on the site. The changes will apply to the use of the site after such notice. Where permitted by law, if you use the site after the date on which the changes come into effect, you will be deemed to have accepted the new Privacy Notice.
Date of last amendment: September 1, 2020